
Private equity (PE) firms are currently navigating a landscape defined by the need for strategic technology investments alongside stringent cost management across their portfolios. This balancing act is particularly acute in financial services, where technology investment is projected to reach £35 billion by 2025, even as cost-cutting measures become more intense [1].
Successfully managing this tension is not merely about financial prudence; it is a strategic imperative for competitive advantage.
For PE firms, the challenge lies in carefully balancing essential technology upgrades—critical for sustained growth—with immediate cost reductions aimed at boosting short-term results. A significant majority, around 70% of UK business leaders, advocate for increased investment in AI, smart automation, and data analytics [2].
This consensus underscores technology’s pivotal role in maintaining competitiveness. AI and data analytics are more than just trends; they are foundational for long-term success.
Within financial services, this balancing act is particularly complex. Banks and insurance companies often rely on legacy systems that are not only inefficient but also pose large outage risks. Modernising these systems requires significant capital, precisely when there is pressure to reduce operational expenditure.
Ignoring necessary upgrades introduces considerable risks. UK banks, for example, have collectively experienced over 800 hours of IT outages in two years, largely due to outdated technology [3]. Such disruptions lead directly to financial losses and erode customer trust. Financial institutions with systems over five years old experience 3.5 times more security breaches than those with updated technology.
AI is rapidly becoming indispensable for portfolio company performance. PE firms are refining their due diligence processes to thoroughly assess a company’s AI capabilities, inherent risks, and integration potential. This detailed technology evaluation is now crucial for informed investment decisions.
Firms are developing specific methods to evaluate AI maturity and forecast investment returns. Effective AI due diligence frameworks typically include technical architecture assessment, data quality evaluation, and algorithm validation.
Leading PE firms are implementing structured evaluation matrices that score potential acquisitions across dimensions including AI maturity, data governance, and technical debt. These assessments provide quantifiable metrics that directly inform valuation models and investment decisions.
AI technology due diligence is no longer confined to acquisitions; it extends across the entire investment lifecycle, including exit planning. PE firms are leveraging AI not only to evaluate potential investments but also to maximise value during divestment, showcasing growth prospects and proactively addressing risks.
This comprehensive approach marks a significant advancement in how PE firms assess and enhance value through technology investments, especially in data-rich sectors like financial services. AI-driven due diligence is predicted to become a primary value differentiator in PE tech assessments by 2027, offering a 40% faster identification of technical debt risks [15].
Financial institutions within PE portfolios face a critical decision regarding their legacy technology systems. They must weigh the costs of immediate upgrades against the long-term risks and inefficiencies of maintaining outdated infrastructure. This choice—between capital preservation and essential technology investment—is a central challenge in financial services portfolio management.
UK banks have already suffered considerable disruptions due to ageing systems [3]. A phased approach to modernisation is increasingly favoured, focusing on high-impact areas such as payments, onboarding, or compliance before broader cloud adoption. This incremental strategy is practical and risk-averse, especially for traditional banks wary of full-scale system overhauls [16].
Furthermore, financial institutions often struggle with fragmented data ecosystems that hinder comprehensive analysis and informed decision-making. PE firms should prioritise investments in data integration platforms that unify information across disparate systems.
Data orchestration strategies are crucial for integrating disparate data sources and software products into a cohesive tech stack, reducing friction in post-merger scenarios and creating seamless data flow [17]. This approach delivers immediate operational benefits while establishing a foundation for advanced analytics capabilities.
Cloud-based data platforms in banking demonstrably improve operational efficiency and enable new revenue streams, positioning these platforms as strategic assets in modern banking [18].
PE firms must recognise that technology expenditure can represent a long-term cost-saving measure, despite the initial investment. Postponing upgrades may appear to save money initially, but this is often a false economy.
The true costs of inaction—system failures, security vulnerabilities, and competitive disadvantage—can quickly outweigh the investment needed for modernisation. AI-powered security solutions can offer enhanced protection while reducing overall security costs by 15-20% through automated threat detection and response [5].
In the insurance sector, cloud migration can lead to a 47% reduction in operating costs and a 156% increase in system performance and customer satisfaction [19].
To effectively modernise, PE firms can:
"Every technology investment should have a calculated and preferably tangible return." - Deloitte Insights
For PE firms managing financial services portfolios, increasing regulatory demands mean that investing in compliance technologies is no longer optional, even when cost reduction is a priority. This imperative creates a distinct area of technology spending that cannot be easily reduced or deferred.
PE managers must find innovative ways to finance these essential investments while maintaining overall financial discipline. Budgets for financial crime prevention, for instance, have increased significantly since Brexit [6].
These compliance investments are non-negotiable. Compromising here can expose businesses to severe regulatory penalties and reputational damage. The FCA has emphasised the importance of operational resilience, particularly with the upcoming PS21/3 regime deadline on 31 March, mandating fintech firms to integrate resilience into their infrastructure and ensure rapid recovery from disruptions [20].
To effectively manage regulatory technology investments while maintaining cost discipline, PE firms should:
Recent regulatory changes in the UK financial sector further emphasise the need for robust technology compliance. The Financial Conduct Authority (FCA) is adopting a ‘tech-positive’ approach to support fintech innovation, yet also reinforces the importance of operational resilience, especially with the PS21/3 regime deadline [8].
This dual focus means PE-backed firms must invest in technologies that not only foster innovation but also ensure robust compliance and operational stability. AI and machine learning are now crucial in compliance processes, reducing false positives and enhancing efficiency [7].
Fivecast recently launched an AI-driven platform aimed at revolutionising financial crime compliance, demonstrating a four-fold increase in efficiency compared to manual approaches [21].
To fund essential technology upgrades without overburdening portfolio company finances, PE firms are increasingly exploring creative financing solutions. Strategies such as private credit, vendor financing, and technology-as-a-service models are gaining momentum.
These approaches enable PE managers to pursue critical digital transformation projects while preserving financial stability and reserving capital for other strategic priorities. 63% of UK private equity firms now utilise private credit to finance acquisitions within their portfolios [9].
The rising popularity of private credit offers PE firms greater financial flexibility. It allows for strategic funding of technology investments without directly impacting equity returns. This means portfolio companies can undertake necessary digital transformations while remaining financially sound.
For financial services firms, this financial agility is particularly valuable for funding essential technology improvements that might otherwise be delayed due to budget limitations. Private credit markets are projected to grow, with assets under management potentially reaching $2 trillion globally by late 2027 [10].
PE firms are refining their methodologies for evaluating technology investments, prioritising measurable returns and strategic value. These advanced frameworks help portfolio managers distinguish between essential technology spending that drives genuine value and less critical investments that can be deferred during periods of cost consciousness.
Despite substantial global investment in AI, the average return on investment for AI projects was only 2.5% last year [11]. This surprisingly low ROI highlights the challenge PE firms face in achieving rapid financial returns from AI investments. It underscores the need for improved evaluation frameworks that accurately assess both immediate financial impacts and long-term strategic benefits.
Predictive analytics is transforming accounting, improving forecasting accuracy and aiding strategic decision-making, revealing cost-saving opportunities through insightful financial data analysis [12].
To ensure ROI, PE firms should focus on metrics such as:
AI-driven cybersecurity platforms are proving highly effective for real-time threat detection in financial services. Platforms like Seceon offer AI-driven real-time threat detection and response, automating threat detection for quick deployment and scalability [22].
AI-powered security solutions can reduce overall security costs by 15-20% through automated threat detection and response [5].
Resistance to technological change remains a significant barrier to successful implementation within portfolio companies. PE firms should allocate resources not just to the technology itself, but to comprehensive change management programmes that address cultural resistance. Research indicates that technology implementations with robust change management are six times more likely to meet objectives.
PE firms frequently encounter resistance when implementing new technologies across portfolio companies. This resistance can significantly hinder value creation timelines and ROI realisation. Research indicates that 67% of technology transformation initiatives face active or passive resistance from operational teams [13].
Successful change management in technology implementations should prioritise reliability, usability, and integration into operations [23].
Successful PE firms address this challenge through:
These structured change management approaches can reduce implementation timelines by up to 40% and significantly improve ROI realisation rates [13].
Key performance indicators (KPIs) for successful change management include:
Leadership alignment, stakeholder engagement, phased implementation, change impact analysis, and continuous learning programmes are crucial for successful technology adoption.
"The true costs of maintaining outdated infrastructure often far exceed strategic modernisation investments when accounting for operational disruptions." - Lee E. Krahenbuhl
PE firms are also beginning to align their technology strategies with government initiatives and regulatory frameworks that promote innovation and reduce implementation costs. This alignment allows portfolio companies to access government funding, tax incentives, and regulatory sandboxes, which can offset technology investment costs and accelerate digital transformation.
The UK government recently announced a £3.25 billion investment in public services, specifically leveraging AI to boost economic growth and improve efficiency [14]. The FCA has committed to a ‘tech-positive’ regulatory approach, speeding up authorisations and reducing reporting requirements for fintech firms [25].
By positioning portfolio companies to participate in these government-backed AI programmes, PE firms can potentially access funding, partnerships, and regulatory support that effectively lower the net cost of technology investments.
For financial services, aligning with government AI initiatives can also create competitive advantages, particularly in securing public sector contracts and collaborations.
Navigating the complexities of technology investment versus cost reduction requires a strategic, expert partner. Diligize provides private equity firms and their portfolio companies with comprehensive AI technology due diligence and advisory services, ensuring informed decisions, effective risk mitigation, and enhanced operational efficiency.
Our detailed assessments are designed to uncover hidden risks and align technology strategies with your investment goals. Diligize’s tailored approach ensures that clients maximise the value of their technology assets while minimising risks. To discover how we can assist you in balancing your PE portfolio in 2025 through targeted technology investments that deliver measurable returns, please get in touch for a complimentary consultation.
How is your firm currently measuring the ROI of AI investments across your financial services portfolio? What specific technology due diligence frameworks have proven most effective in your recent acquisitions?
The conversation should not be framed as technology investment versus cost reduction. For us, strategic technology investment is the route to sustainable value creation and long-term efficiency. Short-sighted cost-cutting that neglects essential technology upgrades is a false economy. It introduces unacceptable risks, from system failures to security vulnerabilities, and ultimately erodes competitive advantage. Therefore, a robust approach necessitates viewing technology expenditure not as an overhead, but as a critical enabler of future growth and resilience.
To navigate this effectively, rigorous due diligence, particularly in areas like AI, is non-negotiable. PE firms must adopt ROI-focused frameworks that accurately measure both immediate and long-term value. This includes embracing innovative financing models to facilitate necessary transformations and prioritising change management to ensure successful technology adoption. At Diligize, our expertise lies in providing the precise guidance and support needed to make informed technology decisions that drive measurable returns and secure a competitive edge in this evolving market.
Steve Denby, based in London, UK, is a Senior Partner and an entrepreneur, technologist, consultant, public speaker, and leader with 28 years of experience in managed IT services. Specialising in private equity-backed businesses and rapid-growth organisations, Steve has deep expertise in mergers and acquisitions (M&A), supported by his studies at Imperial College Business School. He focuses on minimising risk and creating value through technology in privately invested companies growing by acquisition.